Refund Policy

REFUND & CANCELLATION POLICY  

• We have a no refund policy. All purchases are final sale. It is at the client's discretion to prepay for services, purchase a gift certificate, e gift card or package. If a client prepays for a service or package to book a specific date/time and that date/time is not available, a refund will not be issued. A credit remains on one's account to be applied to a future service date or can be gifted to another client. Prepaid services expire 90 days after date of purchase and gift cards expire 1 year after date of purchase (at the owner's discretion an extension can be issued). Why 90 day expiration for prepaid services? So we can fulfill your services as soon as possible.

•  Please be advised that a credit card is required to be on file to book all appointments (even if a gift card or gift certificate is being redeemed.) New clients are required to pay a deposit of $25-50.

• All spa pay party packages are required to have a $50 deposit/per person to begin the reservation process and complete a request for an appointment.

• We have a 24 hr cancellation policy, any cancellation or rescheduled appointment must be done within 24 hrs of the original appointment date and time. Clients are required to call, text and/or email us at respiremassage@gmail.com to cancel or reschedule within that timeframe. If an appointment is not canceled in advance, a $25-40 fee is charged to the card on file per service booked and per person (ie if a couples massage is booked a $50 fee is charged). 

• A late cancellation is a cancellation or rescheduling that is placed in less than 24 hours of the original scheduled appointment time. (Application of $50 fee)

• A no show is an appointment that was scheduled but was completely missed by a client and the client does not communicate that they need to reschedule or cancel their appointment. (The fee that will be applied to the card on file is 50% of the total cost of the scheduled appointment.                                        (Example: Fee of scheduled service was set for $90 the fee applied to card is $45)

Why are fees applied for a late or missed appointment? Every scheduled appointment is an agreement with the technician and the client that a time has been reserved for their care. When an appointment is missed, that agreement is broken,

and another client could have been booked.

 

We are still adhering to the safety of all clients and staff with protocols that were established during  COVID. If you are experiencing symptoms of illness, we ask that you notify us as soon as possible and reschedule in order to protect yourself, staff and

our prayers that you recover / heal quickly.