Some of the important things you need to know regarding booking an appointment, rescheduling, cancelling and all things Respire
Why do you have to email a request for an appointment?
Blame Atlanta traffic. All appointments must be manually entered into the system to ensure that we have enough travel time in between clients to complete setup, service time and breakdown. Note the service, service time, date, the town where service is being received, and the person for whom the service is being requested.
Why are we asked to leave a voice message instead of speaking to someone directly?
Due to COVID, we now have limited staffing and are by appointment only. We check our voice messages constantly. We ask that when you leave a message you provide detailed information so we can get a response to you as soon as possible. Then state the service, service time, date, the area of town service is being received (if mobile), and the person service is being requested for.
Do you offer mobile services?
Yes, we do offer mobile services in addition to providing services at the Marietta location. When leaving a message, state the following: the service, service time, date, the area of town service is being received, and the person the service is being requested for.
Why is a deposit required to book an appointment?
This is to ensure that we, and you, the client, are making the appointment a priority, and being respectful of each other's time. A card must be on file in order receive a deposit can ranges from $40-$50, based on the services being booked, and the balance that is due on the date services are rendered. Payment will be taken with contactless checkout via an electronic invoice, credit card processing, cash app, PayPal, Zelle or cash.
Why are couples massages, facials and waxing currently not being offered on the menu?
How do I get information about the next available appointment time?
This information is promoted directly here on the site, email distribution and our social media posts. You can email us a request to get placed on the waiting list for any upcoming dates. Waiting list requests are processed before a formal announcement is made publicly. Location details are provided in the email confirmation/text confirmation.
How do I book a spa party?
We are currently not fulfilling requests for spa parties at this time.
How do I know if my appointment got booked?
You will receive an email or text message confirmation. Intake forms can be completed on the date services are rendered and soon will be available directly on the site. ONLINE BOOKING WILL RESUME SOON.
Is it safe to receive services?
Staff are vaccinated and practice extreme sanitary practices before arriving for services, during the service and upon leaving the service. We stay masked up and utilize the use of a shield when needed as an additional barrier. We ask that clients are masked during services (when clients are prone mask can be removed); we sanitize all surfaces in-between clients during our Pop Ups; and we schedule clients with enough of a timeframe in between where each client enters without contact with the previous client. This is why we are not providing couples massages where both people are getting services at the same time-- to adhere to social distancing.
How do I prepare for my session?
Onsite: We ask that arrival is 15 minutes prior to appointment time and location details confirmed at booking for the Marietta or Cumberland Pkwy location.
Mobile: We ask that any people who are not receiving a service do not enter the service area when the technician is onsite. Please clear the area of any furniture or restrictions that will prevent equipment being setup properly. Provide location details (if address is a home, hotel, has any gate entry codes, or if a specific entrance will be accessible). Parking fees at a hotel are covered by the client.
How do I reschedule or cancel an appointment?
We have a 24 hr cancellation policy. If you made a deposit payment in order to book, and did not cancel within 24hrs then that fee is non-refundable. If you need to reschedule or cancel your appointment and you did so within the 24hr window, your deposit will remain on your account as a credit. Please send an email to email@example.com titled RESCHEDULE OR CANCELLATION so that there is a time stamp of when you contacted us. If you text you must send text to 678-653-3107. If you are sick due to the coronavirus or exposure to it, please contact us immediately.
How form of payments are acceptable?
We accept the following forms of payment: