We are delighted that you have chosen to spend time with us. You are extremely important to us, please do not hesitate to advise our staff of your personal needs and expectations.
How do I book an appointment?
Please book an appointment by accessing our Book Now page from our website using any mobile device, our Facebook Page or by calling 678-653-3107. If we are assisting clients, please leave a detailed message and we will return your call at our earliest conveinence. We do take walk in appointments, but it is based on availability , so we do encourage you to book in advance.
How early should I arrive?
If you are a first time guest we ask that you arrive 10 minutes prior to your appointment time in order to take care of the intake process. If you are a returning guests, we ask that you arrive no later than 5 minutes prior to your session in order to begin at your designated time.
What if I arrive late to my appointment?
We desire to provide YOU with the service you requested and booked, however the client following you is entitled to his or her full appointment time as well. Arriving late for your appointment will minimize the duration of your service. Your service will end at the scheduled appointment time to ensure that the next guest’s scheduled service will not be delayed. For example, if your appointment time is 10:00am and you arrive at 10:25am, then we can only provide service until 11:00am if you are scheduled for a 60 minute service. Prior to your session you will be asked to used the lavatory so that you are completely comfortable while in your service. Any appointment that is missed, not cancelled or rescheduled at least 24 hrs prior to the scheduled time will be charged a cancellation fee of up to $50.00.
How do I prepare for services?
Massage: Drink water prior to session in order to hydrate the body. You may experience soreness either a few hours later, or the next day, chances are that you'll be sore soon, especially if you had a deep tissue massage.This is perfectly normal, and it's caused by lactic acid flooding your system during the massage and can be cured by drinking a lot of water to flush it out of your body.
Body Polish/Body Wrap: You should not shave prior to these treatments due to potential skin sensitivity.
Ionic Foot Detox: Drink 1 glass of water about an hour before your appointment to help start the purge before your detox. Limit your alcohol, caffeine, fat, refined foods, salt and sugar week of the detox. Cell phones and other electric device usage are prohibited during service.
Infrared Sauna Therapy: Increase your water intake prior to services to assist with oxgyen flow and hydrate the body. Please do not apply heavy lotions or oils on the skin. Lightweight shorts and tees are ok, as well has swim attire. We also offer complimentary wraps, towels and robes to wear during your session. However, the skin exposure is certainly preferable. We recommend bringing loose fitting and comfortable clothing to put on after your session. You may not sweat much during your first 2-3 sauna sessions. This is normal for many people, as they haven’t had a recent history of sweating, and it takes a few sessions to “retrain” the body to do what comes naturally. Take care not to overheat during your first few sessions. As the body continues to adjust, sweating can increase dramatically and body temperature regulation becomes more effective. Keep in mind the temperature will continue to rise as you enjoy the sauna session. The optimal sauna temperature is 100°F to 130°F. Temperatures in this range enable the Solocarbon® heaters to provide the optimal concentration of infrared wavelengths, which are the key factor in bringing you the many health benefits of using a sauna, including detox, pain relief, skin purification, weight loss and stress relief.
Lashes: Avoid wearing eye makeup to your eyelash appointment. Remove mascara, eyeliner, and other eye makeup before hand. Bring a contact lens case and saline solution to your appointment, if you wear contact lenses. As a safety precaution you will be required to remove your lenses before the lashes are applied. Silence your cell phone before your eyelash extension session. While the lash extensions are being applied, your eyes need to remain closed. A ringing cell phone can be a distraction and trigger the urge to open your eyes unexpectedly. you may want to wear clothes that are comfortable and allow you to lie down in a relaxed, non-restricted manner. Refrain from consuming caffeine and stimulants before your appointment.
Microblading: Please do not put on a heavy makeup on the day of the appointment. This does not mean of course that you should not have any makeup on, normal daily make up is totally ok. Also, we suggest you not to put on any makeup on your brows. There are certain medications we suggest you not to take within the 48 hours before the procedure. For example: Aspirin, Ibuprofen and also other pain-killers. In case you are using products that contain a significant amount of Retin A (tretinoin) we suggest you to cut down the usage of those one month before the procedure. This however concerns the brow area only. Basically when you know when your appointment time is coming up, just cut down using these products on your brow area. That also concerns products that contain a significant amount of A-vitamine. We suggest you to avoid skincare products that contains Alpha-hydroxy-acid. In addition to that we also suggest you to cut down the usage of anti-aging products on your brow area two weeks prior to the appointment.
Facials: Avoid wearing makeup and applying any product or service to face prior to session. Please advise us of all current medications, prescriptions, skin conditions and treatments on intake form or update current intake form if you are a returning client.
How do I handle payment and gratuity?
We accept all major credit cards and cash for services during check out at the spa. As a guide, a 15% - 25% gratuity rate is customary for services rendered. Tip according to how much you enjoyed your experience and to what degree your expectations were met. Envelopes are available at the front desk for your convenience. Tips can only be left in the form of cash or credit card.
How to Spa
Are cell phones allowed in the spa?
To maintain ultimate relaxation and consideration of all spa guests, we ask that all electronic devices are turned off and not used during your stay in the spa. Upon entering the lobby, you will see notices advising the cell phone usage is prohibited. We thank you in advance for being respectful to this policy.
Do I need to talk to my technician during my service?
Absolutely not, you are here to re-lax, re-new and re-vitalize yourself. Your technician will not expect conversation during your service. An initial consultation will take place at the beginning of your service to find out how we can meet your needs and expectations, and cover medical questions. He/she may also check in during your service once or twice to ensure you are comfortable or that the pressure is appropriate. Feel free to tell your technician up front you do not wish to talk and just want to be quiet.
Why will I have a consultation before my service?
This is the time for the technician to find out more about your needs and expectations during your experience at the spa. They will cover general medical questions to ensure we provide a safe service. This is the perfect time to let your technician know why you are here and what areas you would like addressed. You should also let your technician know if you have any concerns, body sensitivities, skin issues, injuries, pain, or modesty concerns at this time. Be clear with your technician. If you are ever uncomfortable or have questions during your service, please make your technician aware. Everyone on our staff would like to meet your needs; we expect our clients to let us know if we can do better. If you are too cold, the pressure is too hard, you are sensitive to a product, want to know what products are being used, or what other services you could benefit from, we are happy to help. Just let us know.
Why do techs recommend home care and other services?
We want you to get the most out of your spa experience. By taking your experience home and adding or changing a few home care regimens you will be able to prolong the benefits of your spa treatment and quickly reach your goals. We know you can’t always make it to the spa and we want you to be able to create the spa experience at home. He or she will recommend nothing you do not need or will not use. Your technician may recommend or simply educate you on other services that will help you reach your stated goals.
What is the policy for refunds, gift certificates or credits to an account?
All services are non refundable. Gift certificates are not refundable and must be presented at the time service is rendered. Gift certificates cannot be used to purchase other gift certificates. A certificate is not valid until payment has been received and succesfully processed by Respire' Massage & Spa. If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase. Gift certificates are not redeemable for cash and cannot be returned for a cash refund. Any unused balance of the gift certificate will remain until redeemed or the original expiration date indicated on the gift certificate, whichever occurs first. Lost, misplaced or stolen certificates are not refundable, replaceable nor valid. Gift certificates are redeemable at the monetary value of the service at the time of purchase and should only be purchased directly from Respire Massage & Spa. Certificates purchased online through other suppliers are likely to be stolen or invalid and will not be honored by Respire Massage & Spa. Please advise booking staff of your gift certificate at time of booking. WE DO ACCEPT SPA FINDER GIFT CARDS, E GIFT CERTIFICATES AND E GIFT CARDS.
Once services are paid for (whether pre-paid or on the date services are rendered) they are nonrefundable. If you have pre-paid for a package of single type or multiple services, and already redeemed a service in that package, the remaining balance of services can only be credited towards another service that appears on our service menu.